Last Updated: September 2026

Trésor Real Estate Brokerage L.L.C. (“Trésor Real Estate”, “Trésor”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you visit our website, submit a property enquiry, interact with our advertisements, communicate with our team, or otherwise use our services.

This Privacy Policy applies to information collected through:

• our website at tresorestate.com;
• Meta, Facebook and Instagram advertisements and Instant Forms;
• property enquiry and consultation forms;
• email;
• telephone;
• WhatsApp and other messaging platforms;
• property portals;
• social media;
• in-person enquiries;
• events, exhibitions and other marketing activities;
• our internal customer relationship management systems and related business systems.

1. About Trésor Real Estate

Trésor Real Estate Brokerage L.L.C.
Millennium Executive Tower, 5th Floor
Dubai, United Arab Emirates

Website: tresorestate.com
General Email: contact@tresorestate.com
Privacy / Data Requests: admin@tresorestate.com
Telephone: +971 4 707 6585

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact information

This may include:

• full name;
• email address;
• mobile or telephone number;
• WhatsApp number;
• country or city of residence;
• preferred communication method.

Property and investment preferences

This may include:

• preferred property type;
• preferred location or community;
• number of bedrooms;
• property size preferences;
• budget or price range;
• investment objectives;
• whether the property is for investment or personal use;
• preferred payment plan;
• expected purchase timeframe;
• developer or project preferences;
• other property requirements provided by you.

Enquiry and communication information

We may collect:

• questions you submit;
• notes from conversations;
• requested properties or projects;
• viewing requests;
• appointment information;
• communication history;
• sales follow-up information;
• information voluntarily provided to our brokers or representatives.

Marketing and advertising information

Where available, we may receive information relating to how you interacted with our advertisements, including:

• advertising campaign;
• advertisement;
• ad set;
• enquiry form;
• advertising platform;
• source of the enquiry;
• date and time the enquiry was submitted;
• marketing attribution information provided by the advertising platform.

Website and technical information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• language settings;
• approximate location derived from technical information;
• pages visited;
• links clicked;
• referring website;
• date and time of access;
• cookies and similar technologies.

We may use this information to operate, secure and improve our website and to understand how visitors interact with our services.

3. Meta, Facebook and Instagram Lead Ads

Trésor Real Estate may advertise properties and real estate services through Meta platforms, including Facebook and Instagram.

If you submit an enquiry using a Meta, Facebook or Instagram Instant Form or Lead Ad, information entered into that form may be provided by Meta to Trésor Real Estate.

This information may include:

• your name;
• email address;
• telephone number;
• property preferences;
• preferred location;
• budget;
• bedroom requirements;
• investment preferences;
• answers to questions included in the relevant advertising form.

Information received through Meta Lead Ads may be transferred into our internal Trésor CRM so that authorized members of our team can review, assign and follow up with your enquiry.

Meta operates under its own privacy practices and terms. We encourage you to review Meta's privacy information before submitting information through its platforms.

4. How We Receive Your Information

We may receive personal information:

• directly from you;
• through our website;
• through Meta, Facebook or Instagram Lead Ads;
• through WhatsApp, telephone or email;
• through property portals;
• through developers or marketing partners where permitted;
• through events, exhibitions or property launches;
• from publicly available sources where lawful;
• through referrals;
• from technology and analytics providers supporting our services.

5. How We Use Your Information

We may use personal information for legitimate real-estate and business purposes, including:

• responding to your property enquiry;
• contacting you regarding properties or developments;
• recommending suitable properties;
• providing pricing, availability and payment-plan information;
• arranging property viewings;
• arranging meetings and consultations;
• following up with you regarding your enquiry;
• matching your requirements with available properties;
• managing relationships with prospective and existing clients;
• managing reservations, transactions and related documentation;
• improving our sales process and customer service;
• maintaining our internal CRM records;
• measuring the effectiveness of our advertising;
• understanding which marketing campaigns generate enquiries;
• improving our website and marketing;
• preventing fraud or misuse;
• maintaining security;
• complying with applicable laws and regulatory requirements;
• establishing, exercising or defending legal rights.

Where permitted, we may also use your contact information to provide you with information about:

• new property launches;
• investment opportunities;
• availability updates;
• payment plans;
• price updates;
• property market information;
• Trésor Real Estate services.

6. Our CRM and Internal Systems

We may store enquiries and related information in our internal Trésor customer relationship management system (CRM).

The CRM may contain information such as:

• your contact information;
• enquiry source;
• property requirements;
• notes;
• communication history;
• assigned Trésor representative;
• viewing information;
• follow-up activity;
• transaction-related information where applicable.

Access to CRM information is restricted to authorized Trésor Real Estate personnel who require access for legitimate business purposes.

We implement access controls and other reasonable measures intended to limit unauthorized access to client information.

7. Marketing Communications

Where permitted, we may contact you regarding properties, projects and services that we believe may be relevant to you.

Marketing communications may be delivered through channels such as:

• email;
• telephone;
• WhatsApp;
• SMS;
• other communication methods you have provided.

You may ask us to stop sending marketing communications at any time.

You can make such a request by contacting:

admin@tresorestate.com

Please note that even if you opt out of marketing, we may still send communications that are necessary to respond to an active enquiry, complete a transaction, provide requested services, or comply with legal obligations.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• enable website functionality;
• remember preferences;
• understand website usage;
• measure traffic;
• improve website performance;
• analyze marketing campaigns;
• understand how visitors reached our website.

Some cookies may be provided by third-party services such as analytics or advertising providers.

You can control or delete cookies through your browser settings. Disabling some cookies may affect certain website functionality.

9. Analytics

We may use analytics services to understand website traffic and user behavior.

Analytics information may include:

• pages visited;
• time spent on the website;
• device information;
• browser information;
• traffic source;
• general geographic information.

This information helps us improve our website, services and advertising.

10. When We May Share Information

We do not sell personal information for monetary consideration.

We may share personal information when reasonably necessary with trusted third parties that support our operations.

These may include:

• website hosting providers;
• cloud infrastructure providers;
• CRM and technology providers;
• email service providers;
• communication providers;
• Meta, Facebook and Instagram;
• analytics providers;
• advertising platforms;
• property developers;
• service providers involved in a property transaction;
• professional advisers;
• regulators or government authorities where legally required.

We expect service providers processing personal information on our behalf to use it only as necessary to provide their services and to maintain appropriate security protections.

11. Property Developers and Transaction Partners

If you express interest in a particular property or development, we may need to share relevant information with the developer, seller, property owner, transaction service provider or other parties involved in the enquiry or transaction.

We will limit such sharing to information reasonably necessary for the relevant purpose.

12. International Processing

Some of our technology and service providers may process or store information outside the United Arab Emirates.

Where personal information is processed internationally, we take reasonable steps to use service providers and arrangements designed to provide appropriate protection for personal information.

13. Data Security

We take reasonable administrative, organizational and technical measures to protect personal information against:

• unauthorized access;
• misuse;
• loss;
• alteration;
• disclosure;
• destruction.

Measures may include:

• account authentication;
• access restrictions;
• role-based permissions;
• secure connections;
• monitoring;
• server-side security controls;
• restricted access to customer information.

No system can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information we process.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• whether your enquiry remains active;
• whether you become a client;
• transaction requirements;
• legitimate business recordkeeping;
• legal and regulatory obligations;
• dispute resolution requirements.

When information is no longer reasonably required, we may delete, anonymize or securely archive it as appropriate.

15. Your Privacy Rights

Subject to applicable law, you may contact us to request:

• confirmation of whether we hold personal information about you;
• access to personal information we hold about you;
• correction of inaccurate or incomplete information;
• deletion of certain personal information;
• restriction of certain processing;
• withdrawal from marketing communications;
• information regarding how your data is used.

Certain requests may be subject to legal, regulatory or legitimate business requirements.

To submit a privacy request, contact:

admin@tresorestate.com

We may need to verify your identity before completing a privacy-related request.

16. Data Deletion Requests

If you would like Trésor Real Estate to delete personal information associated with your enquiry or interactions with us, you may email:

admin@tresorestate.com

Please include enough information for us to identify the relevant record.

We will review deletion requests in accordance with applicable legal and regulatory requirements.

Certain information may need to be retained where required by law, regulatory obligations, transaction records, dispute resolution, fraud prevention or other legitimate purposes.

17. Third-Party Websites and Platforms

Our website or communications may link to third-party websites, platforms or services.

These may include:

• Meta;
• Facebook;
• Instagram;
• Google;
• WhatsApp;
• property developers;
• property portals;
• other external providers.

Trésor Real Estate is not responsible for the privacy practices of third-party platforms that we do not control.

We recommend reviewing the privacy policies of those services before providing personal information.

18. Children

Our real-estate services are not directed toward children.

We do not knowingly collect personal information from children for the purpose of providing real-estate brokerage services.

If you believe a child has provided us with personal information without appropriate authorization, please contact us.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;
• our technology;
• legal requirements;
• regulatory requirements;
• our data-processing practices.

The updated version will be published on this page and the Last Updated date will be revised accordingly.

20. Contact Us

For questions regarding this Privacy Policy, our use of personal information, or a privacy-related request, please contact:

Trésor Real Estate Brokerage L.L.C.
Millennium Executive Tower, 5th Floor
Dubai, United Arab Emirates

General enquiries: contact@tresorestate.com
Privacy and data requests: admin@tresorestate.com
Telephone: +971 4 707 6585
Website: tresorestate.com

Last Updated: September 2026